Terms and conditions
Thank you so much for choosing to support us with a regular £3 monthly gift through your mobile. This is a monthly subscription service where you receive a free text message the day before your monthly gift is due. If you’re happy to give, you don’t need to reply or do anything – your £3 donation will come off that month’s mobile phone bill.
To skip a month
If you’d like to skip a month’s gift, simply reply SKIP within 24 hours of receiving the text and we will not process your donation for that month. You’ll be charged one standard rate text message and will receive a message confirming that your payment will not be taken.
- If your phone is out of range or switched off when we send the first text, you don’t need to worry. We will only take your gift 24 hours after we know that your phone has received our message.
- In the event that any of our text messages cannot be delivered to you, your mobile network will try to redeliver the message for the next 14 days. If still unsuccessful, we will stop trying for that month and try again next month as normal.
- By using this service, you agree that The Donkey Sanctuary may contact you in the future via text or phone to let you know more about our work and other ways you can help. If you’d rather we didn’t contact you in this way or would like to change how we communicate with you, please contact us on 01395 578222 or email us (please remember to quote your mobile number in the email).
- We want you to be able to see the difference your regular gifts are making so, from time-to-time, we may send you links to images and other content that you can view on an internet-enabled phone – or on your computer. We won’t charge you for this content but, as with any mobile browsing, viewing it could mean you incur charges from your network provider.
To cancel your monthly text donations
We hope that you won’t cancel your regular monthly gift and that you will use the SKIP option if you decide not to give in a particular month. However, if you do want to end your monthly donations, please text:
- STOP to 70111 for £3 donors
- STOP to 70025 for £5 donors
You’ll be charged one standard rate text message and will receive a message confirming that your subscription has been cancelled.
If you sent a text message to make a single £3 gift through your mobile
Thank you for supporting us with a single gift through your mobile. When you text, you’ll be charged £3 plus one standard rate text message. This donation method enables you to donate and receive information about the work of The Donkey Sanctuary. By texting, you agree that we may contact you in the future by text or phone to let you know more about our work and other ways you can support us.
If you would like to opt-out of future contact via text or phone, text NOCONTACT TDS to 78866. Please note, your network provider may charge you for this message at your standard network rate. Alternatively, you can contact us on 01395 578222 or email us (please remember to quote your mobile number in the email).
General terms
Data obtained from you in connection with this SMS service may include your mobile number, your network provider’s name and the date, time and content of your messages and other information that you may provide. Please read our privacy notice to find out how we use and protect any personal data that you give to us.
The Donkey Sanctuary will receive 100% of each donation. Every gift you make will go towards our vital work to improve the welfare of donkeys and mules all over the world. Find out more about what we do, or see a detailed breakdown of where your money goes.
You must be 16 years old or over to give a single or regular gift through your mobile.
You can only donate from a UK mobile. If you donate from a UK mobile outside England, Scotland, Wales or Northern Ireland, you may incur additional network charges. You must obtain permission from the bill payer before sending a text message.
If you use a correct keyword/short code combination you will receive a confirmation message from The Donkey Sanctuary, and you will be charged £3 plus your standard network message charge. If you use an incorrect keyword and/or short code, then you won’t receive a confirmation message from The Donkey Sanctuary and your donation may not reach us, but you may still incur your standard network message charge. (You may receive a confirmation message from another charity as an incorrect keyword/short code combination may trigger a donation to another charity.)
There is no limit on the number of times you can donate via text but there is a daily limit (midnight to midnight) of £30 on text donations to each short code from the same mobile number. You will not be able to donate more than £30 from the same number on the same day, but you may still incur your standard network message charge if you try. The Donkey Sanctuary will not be liable for delays or failures in receipt of any text messages, as delivery is subject to transmission from your network operator and processing by your mobile phone device.
If you are a UK taxpayer, your single or monthly donations may be eligible for Gift Aid, which means we can claim an additional 25p in Gift Aid from the Government for every £1 you donate. We may contact you via text to let you know how you can add Gift Aid to your donation. If you are sent a link to a page to submit your details then, as with any mobile browsing, you may incur charges from your network provider.
This text donation service is being provided for The Donkey Sanctuary by Cymba Integrated Solutions Ltd., 110 Gloucester Ave., London NW1 8HX.
Contact details
If you have any questions about our text donation service:
Telephone: 01395 578222 (8:30am – 4:30pm, Monday to Friday)
Email us
Please include your full name and mobile number.